Winner Club takes your privacy seriously. This policy explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
Six core principles we uphold in handling every piece of personal information belonging to Winner Club members
All data transmitted between your device and Winner Club's servers is protected with industry-standard 256-bit SSL encryption. No third party can intercept or read your information in transit.
Winner Club has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you.
All data handling practices at Winner Club fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance reviews to ensure the highest standards are consistently maintained.
Only Winner Club staff who genuinely require access to your data for operational purposes are permitted to do so. All access is automatically logged and audited to prevent internal misuse.
You have the right to request deletion of your personal data from Winner Club's systems at any time, subject to record-keeping requirements mandated by Malaysian law.
In the event of any security breach involving your personal data, Winner Club is committed to notifying you within 72 hours of becoming aware of it, in line with international best practices.
This Privacy Policy outlines Winner Club's commitment to protecting the personal data of all members and users of the platform winnerclub.best. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to international information security standards. By registering for or using Winner Club's services, you agree to the practices described in this Privacy Policy.
Winner Club ("we", "the Company") is the data controller responsible for the processing of personal data collected through this platform. We handle your data with the utmost care and only for purposes clearly stated in this Privacy Policy.
This policy applies to all personal information you provide to Winner Club through account registration, use of the platform, interactions with customer support, or any other means. It also covers information collected automatically when you use our website or application.
We understand that your trust is our most valuable asset. That is why Winner Club continually invests in the latest security technologies and ensures all our staff are trained in responsible data handling practices.
Winner Club collects various types of personal data to enable us to provide you with the best, safest, and most responsible service. This data is organised into the following categories:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth, photograph | Identity verification & KYC compliance |
| Contact Information | Malaysian phone number, email address, residential address | Account communications & customer support |
| Financial Information | Payment methods (TnG, DuitNow, FPX), transaction history | Processing deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security & platform improvements |
| Activity Data | Game history, bets placed, login records, promotional activity | Compliance, analytics & personalisation |
This includes all information you provide when registering a Winner Club account, contacting our support team, completing forms, or interacting with any part of our platform.
When you use the Winner Club platform, we automatically collect certain technical information including your IP address, device details, activity logs, and session data. This data is used primarily for security purposes and to improve your user experience.
Winner Club uses your personal data only for legitimate, clearly defined purposes as outlined below, in line with the data minimisation principle under Malaysia's PDPA:
Winner Club processes your data only on valid legal grounds: fulfilment of contract, legal obligation, legitimate interests of the company, or consent you have explicitly provided.
Winner Club does not sell your personal data to any third party. However, we may share certain information in the following limited circumstances:
We work with trusted service providers who help us operate the Winner Club platform – including gaming software providers, payment processors (Touch 'n Go, DuitNow, FPX gateways), and cloud service providers. All these providers are bound by strict data protection agreements and may only use your data for the specified purposes.
Winner Club may be required to disclose your data to Malaysian authorities (such as PDRM, SPRM, or Bank Negara Malaysia) where mandated by law, court order, or applicable regulatory compliance requirements.
In cases of suspected fraud, money laundering, or serious security threats, Winner Club reserves the right to share necessary information with the relevant authorities to protect the interests of the platform and all its users.
Winner Club will not share your data with third-party advertisers, data brokers, or marketing companies without your explicit consent. You may withdraw your marketing consent at any time through your account settings.
Winner Club employs a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or accidental destruction:
While we take all reasonable steps to protect your data, no security system is entirely 100% foolproof. We encourage you to take your own precautions as well, such as using a strong password and not sharing your login credentials with anyone.
The Winner Club platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how you use our platform.
You can manage your cookie preferences through your web browser or via the cookie consent banner displayed on your first visit. Please note that disabling certain cookies may affect the functionality of some parts of the Winner Club platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data processed by Winner Club:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request an immediate correction through your account or our customer support.
You may request deletion of your data, subject to record-keeping requirements mandated by Malaysian law.
You may withdraw your marketing consent and opt out of promotional communications at any time through your account settings.
If you are dissatisfied with how we handle your data, you have the right to file a complaint with the Malaysian Personal Data Protection Commissioner.
You have the right to request your data in a machine-readable format for transfer to another service, where this is technically feasible.
To exercise any of the above rights, please contact the Winner Club Data Protection Officer (DPO) team at privacy@winnerclub.best or via our 24/7 customer support. We will respond within 21 business days.
Winner Club is a platform intended exclusively for individuals aged 18 years and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.
Should we become aware that a child's personal data has been collected without valid parental or guardian consent verification, we will take immediate steps to delete that data from our systems and close the account in question.
If you find that your child has registered for or used the Winner Club platform, please contact us immediately at support@winnerclub.best so that we may take the appropriate action promptly.
Winner Club retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
| Data Categories | Retention Period | Retention Basis |
|---|---|---|
| Active Account Data | For the duration of active account + 5 years | Contract & compliance |
| Financial Transaction Records | 7 years from the transaction date | Malaysian legal requirements |
| Identity Verification Data (KYC) | 5 years after account closure | Malaysian AML Requirements |
| Support Communication Log | 3 years | Legitimate interests |
| Analytics Cookie Data | 13 months | Your Consent |
| Gaming Activity Data | 5 years after account closure | Compliance & audit |
Once the applicable retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.
Winner Club reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements.
When material changes occur, we will notify you via:
Continued use of the Winner Club platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated version.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact Winner Club's Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Personal Data Protection Commissioner under the Ministry of Digital.
Your privacy and security are guaranteed. Register for a Winner Club account today and enjoy Malaysia's most trusted betting platform with full data protection.